creating value
for Banking

Customer loyalty starts early. Young customers expect simple digital experiences rather than immediate advisory appointments. Regional banks can build trust through digital customer experiences and stay relevant during their customers’ most financially important life stages.

What separates a well-designed customer journey from one that actually works? In this interview, Joaquin Dimas argues that most banking CX problems aren’t design problems at all – they’re ownership problems. Discover why trust is built through consistency, why more data rarely means more relevance, and why „operational readiness“ – not the journey map – is where most banks quietly fail.

AI governance in banking determines whether artificial intelligence builds trust or destroys it. Anyone who cedes control here loses far more than just efficiency — they lose customer acceptance. Read on to learn why controllability, accountability, and data sovereignty are now becoming the core of banking.

How can privileged access be managed securely without disrupting existing IAM structures? An account handler enables secure access to privileged systems without the need to know passwords. Temporarily activated accounts drawn from a pool are granted admin rights as needed and are automatically reset, deactivated and revoked after use.

Fewer templates, less complexity, less effort? The European Banking Authority’s (EBA) objectives are clear. For banks, however, the Supervisory Reporting Simplification marks the start of a comprehensive transformation of data, processes and system landscapes. With the planned revision of the European Supervisory Reporting Framework, numerous reporting areas – from FINREP and COREP through to ESG and stress testing – are set to undergo fundamental changes. In parallel, the European Central Bank (ECB) is driving forward the harmonisation of statistical reporting through the Integrated Reporting Framework (IReF). Both initiatives point in the same direction: integrated data models instead of isolated reports.

On 19 June 2026, the supervisory authority announced the final content of the 9th MaRisk Amendment during a digital supervisory briefing. The two main objectives were confirmed: reducing complexity and strengthening proportionality.

Despite the clear direction set by AMLR, many institutions are asking the same question: How can risk assessment become continuous, data-driven, and auditable at all times? Blueprint, triggers, governance, and report readiness – Part 3 of our blog series outlines the blueprint and explains why software plays a key role in creating a stable operating model.

The staffing challenge facing banks and savings banks, particularly in critical control functions, is not really a shortage of skilled workers but primarily a skills gap driven by rising complexity. Through interim support, validation and process optimisation, as well as hands-on upskilling, institutions can secure rapid relief, reduced complexity and sustainable employee capability.